Refund, returns and cancellations
If for any reason you are not satisfied with your purchase from PÁIPÉAR, please contact me via email to arrange a refund. Items must be returned in their original unused and unworn condition , in their original packaging, and must be returned within 14 days of receiving them. I will not exchange or refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
Please ensure the item is packaged securely and enclose your invoice. I will arrange a refund within 14 days of receipt of your returned order. Please note – I cannot refund return postage costs.
The returning item is your responsibility until it reaches PÁIPÉAR. I therefore recommend that you return items to me using registered post, as this covers insurance and tracking. I cannot be held responsible for items lost in transit.
Your refund will be issued using the same method you used for payment, within 14 days of receipt of the return.
Please note that personalised items, custom orders and earrings are not covered by the standard 14 day cancellation policy. These orders may only be cancelled at PÁIPÉAR’s discretion and may incur deductions for materials bought.
If your item arrives damaged or incomplete, please contact me upon receipt of your order.
Online Dispute Resolution
By law, all trading websites must supply a link to the Online Dispute Resolution Site. If you have had a problem as a buyer or seller, you can use this site to reach an out-of-court settlement.